Muhammad Mukhtar Jibril
Versatile Operations & Customer Service Professional
No 9 Kalaye Road, 800283, Kaduna, NG.About
Highly adaptable and customer-focused professional with a proven track record in retail operations, financial transactions, and client relationship management. Eager to leverage strong interpersonal skills, operational efficiency, and a proactive learning approach to support team objectives and contribute to organizational growth. Committed to delivering exceptional service and mastering new challenges in a dynamic environment.
Work
Self-employed
|Tailor (Men's Clothing)
Kaduna, Kaduna State, Nigeria
→
Summary
Managed all aspects of a self-employed tailoring business, specializing in the creation of traditional and modern men's wear.
Highlights
Provided personalized tailoring services, specializing in traditional and modern men's wear, ensuring high-quality craftsmanship and client satisfaction.
Executed precise measurements and fittings for diverse clientele, achieving optimal garment fit and minimizing alteration needs.
Streamlined client order management processes, ensuring timely delivery and meticulous finishing for all garments.
Cultivated strong client relationships through exceptional service, resulting in repeat business and positive word-of-mouth referrals.
New Panteka Market
|Shop Assistant
Kaduna, Kaduna State, Nigeria
→
Summary
Supported daily retail operations, managed inventory, and provided direct customer service in a busy market environment.
Highlights
Assisted customers with product selection and sales transactions, contributing to a positive shopping experience and enhancing sales volume.
Managed inventory by accurately stocking shelves and organizing merchandise, ensuring product availability and appealing store presentation.
Handled daily operational tasks and cash management, maintaining accurate records and supporting efficient business flow.
Maintained high standards of shop cleanliness and organization, enhancing the customer environment and operational efficiency.
Independent POS Agent
|POS Agent
Kaduna, Kaduna State, Nigeria
→
Summary
Managed diverse financial transactions and provided essential mobile banking services, ensuring accuracy and customer satisfaction.
Highlights
Processed a high volume of financial transactions, including withdrawals, deposits, and bill payments, with accuracy and efficiency.
Provided comprehensive mobile banking services and resolved customer inquiries, enhancing user experience and service accessibility.
Maintained meticulous records of all transactions, ensuring compliance and facilitating accurate financial reporting.
Kaduna Campaign Program
|Let'sChat App Promotion Agent
Kaduna, Kaduna State, Nigeria
→
Summary
Spearheaded community outreach and user acquisition initiatives for the Let'sChat app, driving adoption and engagement.
Highlights
Successfully promoted the Let'sChat app across diverse communities, significantly expanding user reach and brand visibility.
Guided new users through app download, registration, and feature comprehension, contributing to a seamless onboarding experience.
Actively participated in large-scale tech awareness campaigns in Kaduna, educating the public on digital tools and their benefits.
Achieved user acquisition targets by effectively communicating app value propositions and troubleshooting initial user challenges.
Languages
English
Hausa
Certificates
Computer Training Course (One-month Skill Acquisition Programme)
Issued By
Skill Acquisition Programme
Skills
Communication
Good communication, Interpersonal skills.
Computer Literacy
Microsoft Word, PowerPoint, Typing, File management, Internet use.
Tailoring & Garment Finishing
Men's tailoring, Garment finishing, Cutting, Sewing, Measurements, Fittings.
Customer Service
Client handling, Customer needs, Inquiries, Relationship management.
POS Operations
Mobile banking knowledge, Financial transactions, Withdrawals, Deposits, Bill payments, Accurate records.
Adaptability & Learning
Fast learner, Adaptable to new tasks, Learning new things.
Teamwork & Collaboration
Teamwork, Cooperation, Working well with others.
Sales & Operations Management
Sales, Shop floor management, Stocking shelves, Daily operations, Cash handling, Order management.
App Promotion & User Onboarding
App promotion, User acquisition, User registration, Tech awareness campaigns.
References
References
Available on request